Saúde Anima TV
FAQ
Quer saber como funciona? Confira as principais dúvidas sobre a Saúde Anima TV.
Is there an installation fee or any additional costs?
Yes. A one-time fee of R$ 450.00 is charged per installation point. This fee covers the setup and activation of the service on-site.
How does technical support work?
You’ll have access to a dedicated support channel to answer questions and resolve any technical issues. When necessary, our team can also schedule an on-site technical visit to ensure that Saúde Anima TV is working properly.
What payment methods are available?
Payment is made directly using the credit card on file, in 12 interest-free installments. The contract term is 12 months.
In the first month, you will be charged the R$ 450 installation fee, plus the monthly fee for your selected plan. Starting in the second month, only the monthly plan fee will be charged.
How long is the full programming cycle?
The complete Saúde Anima TV programming runs for approximately 30 minutes and plays on a continuous loop throughout the day. This ensures that, regardless of how long patients wait, they have access to a variety of educational and wellness content tailored to the clinic’s specialty, without excessive repetition during a single visit.
Can I have Saúde Anima TV in different rooms?
The programming is displayed on the TV connected to the Saúde Anima TV device. You can disconnect the device from one TV and connect it to another whenever you wish.
Each subscription point corresponds to one device. Therefore, if your clinic has more than one TV and you would like to use Saúde Anima TV simultaneously on different screens, you will need to purchase additional points.
Contact our sales team to request an additional subscription and learn more about the terms and conditions for additional points.
Each subscription point corresponds to one device. Therefore, if your clinic has more than one TV and you would like to use Saúde Anima TV simultaneously on different screens, you will need to purchase additional points.
Contact our sales team to request an additional subscription and learn more about the terms and conditions for additional points.
Can I change or update the information displayed on my TV?
Yes. Regardless of the plan you choose, the programming is updated monthly, ensuring that the content displayed remains fresh and relevant to your patients.
How long does it take to activate Saúde Anima TV?
Activation takes up to 30 days. The exact timeframe may vary depending on your practice’s location and the conditions required to install the equipment.
What happens if my internet connection goes down?
No worries. Once the programming has been updated, the content is stored on the device and will continue playing normally even without an internet connection.
The programming runs on a continuous loop, ensuring uninterrupted playback until the internet connection is restored.
Can I change my plan after signing up?
Yes. You can change your plan after the 12-month term of your current plan has ended.
To request a change, contact our team at least one month before your contract renewal date so we can guide you through the available options.
Is payment monthly or annual?
The contract term is 12 months, with the total plan amount divided into 12 credit card installments.
This means payments are made in installments, while the contract itself remains valid for 12 months.
What content is included in my programming?
All plans include our core programming and TV customization featuring your practice’s visual identity.
In addition to our health content playlist, your programming may include other features such as weather updates, UOL News, your practice’s own videos, and integration with your Instagram account.
Content availability varies depending on the plan you choose. Check our plan comparison to see exactly what is included in each package.
Can I cancel my contract at any time?
The Saúde Anima TV subscription has a 12-month term. If cancellation is requested before the end of this period, the device and its accessories must be returned.
Even after the equipment is returned, the remaining installments will continue to be charged to the credit card until the full 12-month contract term is completed.
Even after the equipment is returned, the remaining installments will continue to be charged to the credit card until the full 12-month contract term is completed.
Can I request video editing?
Yes. The number of video edits available depends on your selected plan.
Video editing is available only with the Exclusive and Enterprise plans.
Our team adapts your videos to the Saúde Anima TV display format while enhancing them to create polished, professional content optimized for your TV programming.
Turn Your Waiting Room Into a Value-Driven Space
Reliable Content Curated by Healthcare Experts
Programming Tailored to Your Practice’s Profile
Turn waiting time into information for your patients.
